‘Online Monitoring’: The Consumer Goods Giant Aims to Harness Vaseline’s Social Media Breakthrough.
First identified over 150 years ago in the oil fields of Pennsylvania, the simple jar of Vaseline may not seem like an natural focus for social media algorithms.
Nonetheless, its ascent as a TikTok talking point has thrust it into the lead of an marketing transformation, where major corporations are spending big on content creators and putting fewer resources into advertising goods in legacy broadcasters.
A Journey from Drilling to Digital
Originally produced in the 1870s by scientist Robert Cheeseborough, who noticed oil rig workers rubbing their skin with a derivative of drilling. Today, a spree of amateur-created clips have chronicled its broad application in “practical tricks”.
Hailed as a remedy for cleaning shoes or prolonging the scent of perfume, as well as a fix for squeaky doors. Users have even applied it to combat the nuisance of snack dust adhering to hands.
Harnessing the Hype
Noticing its viral resurgence, marketers at Unilever boosted the tips by having their research teams evaluate the claims and sharing the findings with influencers.
Assertions that it diminished the sting of chili on the mouth were confirmed. Similarly supported were ideas it could lengthen scent duration and restore leather handbags. Claims that it would bleach teeth or lengthen eyelashes were disproven.
The ‘Digital Ear’ Approach
Print ads and broadcast spots would once have dominated Unilever’s advertising drive. But the Vaseline phenomenon has helped convince executives to dramatically increase investment in content creators.
This monitoring of online platforms to inform business strategy has been labeled “social listening”. Unilever's CEO, freshly instated, has indicated the goal is to spend a full fifty percent of its huge ad budget on digital creator content.
Evolving With Audience Behavior
The company's social media lead, who is spearheading the social media effort, said the company was just evolving with contemporary approaches of reaching consumers. She said engaging on social media “without killing the party” was essential.
“How do brands authentically become part of the conversation? This remains our core objective as brands, dating to when neighbors chatted over fences and discussing household products.
“The trend is shifting from a broadcast model, where we would just transmit messages … Now it’s many conversations, various groups. The shift of the algorithms means that these groups seem specialized, yet they are vast.
“Having your brand advocated by consumers, recommended by peers, this builds credibility and connection. Content makers are key. We are expanding this endorsement system.”
A Fundamental Consumption Turn
The strategy reflects seismic changes happening in audience habits, with Gen Z and millennial audiences allocating more attention to apps like TikTok and Instagram than television, magazines or radio.
This change is evidenced by falling revenues for traditional media advertising. Within the United Kingdom, ad revenues for leading TV channels have dropped substantially in inflation-adjusted terms since 2019.
The Rise of the Creator Economy
It also reflects a media convergence as corporations essentially turn into content studios, collaborating with numerous influencers to boost their products.
A commercial director at a major talent agency said: “Naturally, an exodus of attention away from some legacy media and they’re spending a lot more time on digital video and image apps than they are consuming linear broadcasts or printed matter.
“Numerous corporations inform us people trust recommendations from the creators they engage with more than they trust ads. This is a persistent pattern.”
He noted companies can reduce costs by investing in creators over expensive broadcast campaigns, which also permits simpler message refinement to see what works.
The approach is growing. Advertising spending on influencer marketing is growing fourfold quicker than total media spending. Across the United States, it has increased by over 100% since 2021 and is forecast to attain substantial figures in 2025.
TV's Lasting Role
Despite the huge changes, executives said they believed TV advertising still had a prominent role to play, as TV channels continued to possess the influence to frame public debate.
She added: “A top-tier ROI marketing event is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘We are no longer pertinent.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”